Dear pilot friends,
Even if you accidentally damage the product due to your own reasons, we can still provide you with a discount code for a repurchase. Please contact our customer service for assistance.
If you are approved, then your refund will be processed, and the refund will automatically be returned to your credit card or the original method of payment within 3-5 days.
We will process your return or refund request within 48 hours.
We accept return and exchange requests within 90 days.
Late or Missing Refunds
If the issue is due to our fault and within the warranty period, we can offer a free replacement for you. Similarly, if you need technical support, please don’t hesitate to reach out to us. We are more than happy to assist you. Wishing you a joyful life.
Best regards
1. Termless Exchange and Return Conditions:
1.1 Product can be exchanged or returned, on condition that the packaging is in good condition. (Chinese import tariff and freight fees are on customer’s account)
1.2 Product can be exchanged or returned, on condition that the product received is not complied with the required one, and the packaging is in good condition.(Freight fees are on T-motor’s account)
1.3 Product does not operate normally, and the fault is found to be with the quality upon inspection by the technician. (Freight fees are on T-motor’s account)
Remarks: For the case of return, we will contact customer about refund within 5 working days upon the receipt of product.
2. Compensable Service (Freight fees are on customer’s account)
Product will experience warranty void on any of the following conditions. Any cost incurred will be on customer’s account.
1) Damage to Motor or ESC resulting from misoperation or improper propeller match.
2) Damage to MOTOR or ESC resulting from misoperation or short circuit of line and phase.
3) Damage to MOTOR or ESC resulting from user’s refit, disassembly and case-opening etc.
4) Damage to MOTOR , ESC or PROPS resulting from overloaded flight.
5) Damage to MOTOR or ESC resulting from flight in extreme weather.
6) Damage to MOTOR , ESC or PROPS resulting from misoperation as to crash or hit etc.
7) Product(s) that expire(s) the warranty period.
3. Exchange and Return Info
Warehouse Manager: Mia Wu
Email：miaa@tmotor.com
Facebook：https://www.facebook.com/profile.php?id=100087345384993
