1. Do You Ship to My Country?

We normally ship orders worldwide. 

2. Carriers & Shipping Methods

We mainly ship orders via DHL and UPS Express. For some destinations, registered local or regional partners (such as Yanwen) may handle last-mile delivery. All shipments include tracking information.

3. How Long Will It Take to Receive My Order?

Normally, orders are processed within 1–2 business days, and shipping takes approximately 5–7 business days. Please note that there may be occasional delays during peak sales periods.

The processing time is not included in the shipping time.

If you have any questions, please contact us at onlinesales@tmotor.com.

4. How Can I Track My Order?

Once your order has been shipped, you will receive a notification email with your tracking number.

You can enter your tracking number below to check the latest shipping status:

Check Order Status

5. What If I Entered the Wrong Shipping Address?

Orders are shipped to the address provided during checkout.

If you notice that you have entered an incorrect shipping address, please contact us at onlinesales@tmotor.com as soon as possible. We will try to request an address modification through the carrier.

Please note that we cannot guarantee that the shipping address can be changed after the order has been shipped. If the carrier is unable to modify the address, you may need to contact the local carrier directly.